Communication and Crisis

Let us help you be ready, with a well-thought-out plan of execution so you are prepared to face any adversarial situation head-on. We will provide you with the right tools to protect your image and most importantly, your company or organization. And of course, if you need background help during a crisis, we’ll be there to lead you through. At Communication & Crisis, we have over 18 years of experience in public relations, media relations, crisis communications, and business continuity. We’ve seen all types of crises and have proven techniques for dealing with anything that might arise.

  • “He’s a calming yet commanding voice in the noisy fast paced world of everyday business and during emergencies.

    Joey has the innate ability to develop meaningful relationships with key internal and external stakeholders to advance the interest of business and operating objectives. He understands the need for open and timely communications with all parties and excels at creating and delivering these key messages in a warm yet direct manner.”

    — Fred Eichenmiller, Director External Affairs - RETIRED
  • I’ve worked in the utility industry for over 20 years and been involved in crisis planning and communications for over 30. Joey may be the finest professional I’ve known in this field. He’s excellent in connecting all the elements needed to guide an organization through a crisis. This is true for the internal operations of a company, the media, and an incredibly wide range of public stakeholders. He’s a successful veteran of crisis communications who brings real world experience into his training. He uses that experience to drive your needs and goals during a time that may be the most critical time your company faces. His experience and advice are invaluable.
    – Barry Kukovich, Manager, Communications and Community Affairs Peoples Gas

We provide a multitude of
services. Everything is covered.

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Identification of Smoldering Crises

Posted in - Uncategorized
on August 27th, 2014 0 Comments

We’ll help you identify and plan for smoldering crises, those incidents that start as a spark, and can grow into an inferno.

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Development of Crisis Team

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on August 26th, 2014 0 Comments

The best crisis plans in the world are useless unless you have the right people trained and ready to respond, no matter what the crisis.

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Scenario Planning and Exercises

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on August 25th, 2014 0 Comments

Once your plan and crisis team are in place, the best method of being prepared is practice.  We can design and facilitate half- and full-day tabletop exercises to assist with training.

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Training for Company Spokespeople

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on August 24th, 2014 0 Comments

Your company’s spokesperson is the face of the company, both on a day-to-day basis, and especially during a crisis.  We can help train and prepare for interaction with the media.

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Media
Training

Posted in - Uncategorized
on August 23rd, 2014 0 Comments

Have more than one person in your company that might be answering a reporter’s questions?  We can prepare them all to face the easy – and the tough – questions.

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Post-Crisis
Evaluation

Posted in - Uncategorized
on August 22nd, 2014 0 Comments

Just coming out from under a major crisis?  Let us help you do a post-crisis evaluation to identify what worked well, what could be improved, and provide guidance for the next crisis.

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Integration of Social Media into Plans

Posted in - Uncategorized
on August 21st, 2014 0 Comments

Let’s face it, Social Media is the new method for communication with customers, the media, regulators and nearly everyone else.  If you’ve not integrated these tools into your plans, the time is now and we can help.

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Message
Development

Posted in - Uncategorized
on August 20th, 2014 0 Comments

Are you saying the right things to the right audience at the right time?  What you say, when you say it and who you say it to is key in any situation and we can help develop those messages for any situation.

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Agency
Collaboration

Posted in - Uncategorized
on August 19th, 2014 0 Comments

We love to collaborate!  If your agency has a client that needs our services, let’s talk about how we can work together!

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Development of Business Continuity Plans

Posted in - Uncategorized
on August 18th, 2014 0 Comments

We can help you write and implement a plan that will ensure your company’s critical business functions will continue to happen despite a crisis.

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  • “He’s a calming yet commanding voice in the noisy fast paced world of everyday business and during emergencies.

    Joey has the innate ability to develop meaningful relationships with key internal and external stakeholders to advance the interest of business and operating objectives. He understands the need for open and timely communications with all parties and excels at creating and delivering these key messages in a warm yet direct manner.”

    — Fred Eichenmiller, Director External Affairs - RETIRED
  • I’ve worked in the utility industry for over 20 years and been involved in crisis planning and communications for over 30. Joey may be the finest professional I’ve known in this field. He’s excellent in connecting all the elements needed to guide an organization through a crisis. This is true for the internal operations of a company, the media, and an incredibly wide range of public stakeholders. He’s a successful veteran of crisis communications who brings real world experience into his training. He uses that experience to drive your needs and goals during a time that may be the most critical time your company faces. His experience and advice are invaluable.
    – Barry Kukovich, Manager, Communications and Community Affairs Peoples Gas

Joey Vallarian

Joey Vallarian

Joey Vallarian, a veteran of media relations, public relations and crisis communications for a variety of for- and non-profit organizations, is a native of the South, but now calls Pittsburgh home. He brings a wealth of experience and knowledge, most recently serving as the Chief Spokesperson for Duquesne Light Company, where he was on the front lines of numerous crises, and handled the day-to-day communication activities for the company.